A1 Connect Terms & Conditions
1 Information About Us
1.1 We operate the website http://www.a1connect.co.uk We are A1 Comms Limited, a company registered in England and Wales under company number 04455131 and with our registered office at Contract House, Turnpike Business Park, Alfreton, Derbyshire, DE55 7AD. Our main trading address is Contract House, Turnpike Business Park, Alfreton, Derbyshire DE55 7AD. Our VAT number is 797 0654 83.
1.2 To contact us, please see our Contact Us page http://www.a1connect.co.uk
2.1 In these Terms, the following expressions have the following meanings:
2.1.1 Contract Phone means a mobile phone in relation to which you enter into a Network Contract.
2.1.2 Minimum Term means in relation to a Contract Phone or Sim-Only the minimum term of your Network Contract.
2.1.3 Network means the company which provides you with the Service.
2.1.4 Network Contract means the contract you enter into with the Network for the supply of the Service.
2.1.5 Promotional Products means an item or product that we offer to send you in addition to the Goods you have purchased and at no additional cost to you.
2.1.6 Service means the provision of access to a mobile network.
2.1.7 Sim-Only means a sim card provided without a handset in relation to which you enter into a Network Contract.
2.1.8 Tariff means the scale of charges you agree to pay to the Network for the Service.
3 Our Products
3.1 The images of the Goods and Promotional Products on our site are for illustration only. We cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods or the Promotional Products. Your Goods and Promotional Products and their packaging may vary slightly from those images.
3.2 All Goods shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Goods you have ordered are not available and we will not process your order.
3.3 You may only purchase Goods from our site if you are at least 18 years old.
4 Contract Phones and Sim-Only
4.1 By ordering a Contract Phone or Sim-Only you are making an application to the Network for them to provide the Service to you. Your application will be subject to the credit check and security checks required by the Network and a security deposit might be required; we may also request “proof of identification” documents, such as a copy of your passport or drivers licence.
4.2 If we or the Network decline your application, we will inform you as soon as possible and refund any sums we have reserved from your bank account with the exception of any credit check fee which is non-refundable.
4.3 If you purchase Contract Phone or Sim-Only we will often charge you less for those Goods than the amount we would charge if you were buying them without a Network Contract (the Retail Price). You acknowledge that us providing those Goods to you for free or at less than the Retail Price is conditional on you not downgrading your Tariff or ending your Network Contract during the Minimum Term.
4.4 Except in circumstances where you cancel your Contract and your Network Contract in accordance with clause 9 (in which case the provisions of clause 9 apply), if your Network Contract ends before the end of the Minimum Term or if you downgrade your Tariff then:
4.4.1 Within 7 days of the downgrade or end of the Network Contract you must:
(a) pay us the difference between the price you paid for the Contract Phone or Sim-Only and a sum equal to the Retail Price including VAT, plus the market value of the Promotional Products plus VAT; or
(b) if the Contract Phone or Sim-Only and any associated Promotional Products are in good working order, fully functioning and intact you can return them to us;
4.4.2 You will no longer be entitled to receive any cash back, line rental refund or other offer or promotion associated with the Contract Phone or Sim-Only.
4.5 If you do not make the payment required under clause 4.5.1 then we will be entitled to take back the Contract Phone or Sim-Only and any associated Promotional Products and you must return them to us as soon as we ask you to do so.
4.6 If you fail to return any Contract Phone and Promotional Products under clause 4.7 we will commence proceedings to recover the cost of the Goods from you including but not exclusive to invoicing you for the sums owed. If you do return the Contract Phone and Promotional Products under clause 4.7, we will credit your account with the market value of the Contract Phone and Promotional Products at the time they are received. The market value of such credit will be determined by our chosen recycling partner and their decision as to value will be final. You will remain liable for any subsequent outstanding balance and such sum will be payable to us on demand. We will commence proceedings against you to recover such sums if they are not paid to us on demand.
5 How we use your personal information
6 Your legal rights
As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
7 How the contract is formed between you and us
7.1 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.2 and will be subject to you passing our security checks from time to time which may include, without limitation, requiring proof of your address and identity.
7.2 We will confirm our acceptance to you by sending you an e-mail that confirms that the Goods have been dispatched (Dispatch Confirmation). The Contract between us will be formed when we send you the Dispatch Confirmation. The Network Contract will be formed when we connect the Contract Phone or Sim-Only to the Network, which will be immediately prior to us sending the Dispatch Confirmation.
7.3 If we are unable to supply you Goods, for example because those Goods are no longer available or because of an error in the price on our site as referred to in clause 11.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible.
8 Returns, Cancellations and Exchanges
8.1 Full details of how to return products and applicable terms and conditions can be found in our Returns Policy.
8.2 For all cancellations and returns, contact our Customer Service team on 01773 522309
8.2.1 If you cancel the Contract under this clause 8 you will no longer be entitled to any cash back, line rental refund, Promotional Products or other promotion or offer associated with the Contract.
9.1 Your order will be fulfilled on or around the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
9.2 Delivery will be completed when we deliver the Goods to the address you gave us.
9.3 If you are not available to take delivery, we will make the Goods available for collection by you and will let you know where they can be collected from and for how long they will be kept there. If you do not collect the Goods within the relevant period they will be returned to us. Re-delivery can be arranged by contacting our customer services department and will be subject to payment by you of additional delivery charges.
9.4 The Goods will be your responsibility from the completion of delivery.
9.5 You own the Goods once we have received payment in full, including all applicable delivery charges except that you will only own a Contract Phone or Sim-Only at the end of the Minimum Term.
10 No international delivery
10.1 Unfortunately, we do not delivery to addresses outside the UK.
10.2 You may place an order for Goods from outside the UK, but this order must be for delivery to an address in the UK.
11 Price of products and delivery charges
11.1 The prices of the Goods will be as quoted on our site.
11.2 Prices for our Goods may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
11.3 The price of the Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
11.4 The price of the Goods does not include delivery charges. Our delivery charges are as quoted on our site from time to time.
11.5 It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced or the wrong information may be given in relation to Network Contracts, Tariffs or promotions (an Error). If we discover an Error we will inform you and will give you the option of continuing with your order on the basis of the correct information or cancelling the order. We will not process your order until we have your instructions. If we are unable to contact you, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Goods to you at the incorrect (lower) price.
12 How to pay
12.1 You can only pay for Goods using a debit card or credit card. We accept the following cards: Visa, Delta, Maestro, Solo, Electron and Amex cards that are not swipe only.
12.2 Payment for the Goods and all applicable delivery charges is in advance. Subject to clause 4.2, we will not charge your debit card or credit card until we dispatch your order.
12.3 If payment is declined by your cardholder or your cheque is not honoured by your bank, we will notify you in writing and we may require you within 7 days of our notice to return any Goods and Promotional Products that have been dispatched to you or make payment by an alternative means.
13 Manufacturer guarantees
13.1 Some of the Goods we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Goods.
13.2 If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
13.3 Extended warranties and insurance for the Goods may be available. You can see the details of the insurance we can offer on our Insurance Page.
14 Our liability to you
14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but not for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
14.2 We only supply the Goods for business, domestic and private use. You agree not to use the product for any re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.3 Please note that your contract for the supply of the Service is with the Network and not with us and we will not be responsible for any problems you experience with the Service.
14.4 We do not in any way exclude or limit our liability for:
14.4.1 Death or personal injury caused by our negligence;
14.4.2 Fraud or fraudulent misrepresentation;
14.4.3 Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and defective products under the Consumer Protection Act 1987.
15 Events outside our control
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 16.2.
15.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, and acts or omissions by third parties including the Network or the courier we appoint to deliver the Goods.
15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract we will contact you as soon as reasonably possible to notify you and our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
16 Promotional Products
16.1 If we offer to send you a Promotional Product, the following terms and conditions will apply:
16.1.1 Promotional Products are subject to availability and we reserve the right to substitute a Promotional Product with an alternative product or item of equivalent value or with the market value in cash;
16.1.2 Unless we agree otherwise, cash alternatives to Promotional Products are not available;
16.1.3 Your Promotional Product will be delivered within 28 days. We will endeavour to deliver your Promotional Product when the Goods are delivered;
16.1.4 Some Promotional Products come with a manufacturer’s warranty and you should check the warranty provided with the Promotional Product for details.
17 Cash Back
17.1 If we agree in writing to pay you cash back in relation to a Contract Phone or Sim-Only the following terms and conditions apply:
17.1.1 Payment will be made to a bank account using the details supplied by you when you placed your order for the Goods;
17.1.2 Payment of cash back is subject to payment by you in full of the first invoice you receive from the Network and we reserve the right to require proof of payment;
17.1.3 Payment is conditional on your Network Contract continuing for Minimum Term with no changes to the Tariff and if the Network Contract ends or you downgrade your Tariff before the end of the Minimum Term, we will require you to repay the amount of the cash back in full.
18 Other important terms
18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing but we will not unreasonable withhold our agreement.
18.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
18.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect and the unlawful or unenforceable terms will be changed to the minimum extent necessary to make them lawful and enforceable.
18.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.6 These Terms and the Contract for the purchase of the Goods are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.