Welcome to A1 Connect

Delivery

What courier do you use?

Your new handset will be delivered by ParcelForce.

How much is delivery?

Delivery is FREE on all contract mobile phone orders.

Will you contact me when my order is shipped?

Yes, we will contact you by telephone regarding your delivery details including your tracking reference for Parcel Force. If you are not in to sign for the package, Parcel Force will attempt delivery the following day and if still unable to sign, they will take to the local Post Office/Depot for you to collect at your convenience.

Will you deliver to an alternative address?

We only deliver to your billing address and this is for security purposes.

When will delivery be made?

Orders placed Monday to Friday (up to 12pm) will be delivered the next day, including Saturday.

Orders placed Saturday or Sunday (any time) will be delivered between 7am and 5.30pm in two working days.

Subject to stock availability and you passing all security and credit checks. Varies for bank holidays. Full terms apply.

How will my parcel be delivered?

Your delivery will need to be signed for. Missed deliveries can be collected from a Post Office or depot. Redeliveries available.