Cashback

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  Do I need to claim my Guaranteed Cashback?

  Nope, we automatically transfer your Guaranteed Cashback to your bank account. This is processed and paid 99 days from the day your order is shipped.
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  How will I receive my Guaranteed Cashback?

  We automatically pay it to your bank account by BACS, 99 days from the day your order was shipped.
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  I haven’t received my cashback yet. What do I do?

  If your order included Guaranteed Cashback, and you haven’t received it after more than 99 days from the day your order was shipped, please contact us at [email protected], or by calling 0345 413 6200.
  
  If your order included line rental by redemption, and you haven’t received it after more than 28 days from the day your claim was accepted, please contact us at [email protected], or by calling 0345 413 6200.