Please let us know why you’d like to return your phone.
1. Qualifying Goods that are reported as faulty within 28 days of the date of your delivery will be exchanged free of charge.
2. Qualifying Goods that are reported as faulty after 28 days of the date of your delivery will be repaired under the manufacturer warranty or directly by the network.
3. Qualifying for Exchange or Repair
To qualify for an exchange or repair, Goods must;
3.1. have not been damaged wilfully or negligently;
3.2. be deemed by us or our Repair Partner to be mechanical breakdown or manufacturing error;
3.3. be returned to us complete with all original contents of the packaging.
4. Returning Goods
We accept no liability for loss or damage occurring during transit. It is your responsibility to ensure that the Goods are packaged appropriately. We recommend using a recorded and insured delivery service.
4.1. Goods must be returned to us complete with all original contents of the packaging.
4.2. Goods that qualify for under section 2 will have the cost of postage refunded in full.
5. Costs
If the returned Goods are deemed by our Repair Partner to not qualify for an exchange under section 3, you will be liable to us for any costs and postage incurred.
5.1. If Goods are deemed to be at fault due to wilful or neglectful damage, you will be liable for both the assessment fee and the cost of returning the phone to you.
6. Exchanges
Exchange Goods will be shipped after confirmation from our Repair Partner of a qualifying device.
6.1. We will endeavour to provide a like-for-like replacement for your Goods. Where this is not possible we will provide as close a match as reasonably possible.
7. Returning an iPhone
When returning an iPhone, it is essential you first sign out of iCloud and then erase the device.
This can be done in two, simple steps.
1. Sign out of iCloud
i. Go to Settings > iCloud, scroll down and tap Sign Out. In iOS 7 or earlier, tap Delete Account.
ii. Tap Sign Out once again, then Delete from My iPhone, and finally enter your password.
2. Erase and reset your iPhone
i. Go to Settings > General > Reset, then tap Erase All Content and Settings
ii. If your iPhone is using iOS 7 or later, and has Find My iPhone switched on, you will be required to enter your Apple ID and password. Once you provide this information, your iPhone will be completely erased and removed from your account.
If you no longer possess your iPhone, you can still erase the content and remove it from your account remotely. This can be done in one, simple step.
1. Sign in to your iCloud account at icloud.com/find, select the device you wish to erase and remove, and click Erase. Once it has been erased, click Remove from Account.
