Returns

Please let us know why you’d like to return your phone.

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    My iPhone is faulty. What do I do?

    If you’ve had your iPhone for more than 30 days…
    iPhone customers benefit from a special care service provided by Apple directly. Please call the Apple customer service department on 0800 107 6285 or visit this website to troubleshoot your problem. If you’ve had your iPhone for less than 30 days…
    You benefit from a special care service provided by Apple directly. Please call the Apple customer service department on 0800 107 6285 or visit this website. They will troubleshoot your fault, and may offer to repair or replace your iPhone for you. If there are any problems, please get in touch with us.
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    My Android phone is faulty. What do I do?

    If you’ve had your phone for more than 30 days…
    You benefit from a manufacturer warranty, which means you may be able to get any faults repaired for free. To do so, please contact your manufacturer directly.

    Samsung - 0330 726 7864 or online
    BlackBerry - Call us on 01773 522 309
    CAT - 0844 856 7004 or online
    Huawei - 0800 088 6700 or online
    Kodak - 020 330 29656 or online
    LG - 0344 847 5454 or online
    Nokia - Contact online
    Sony - 0370 523 7237 or online

    If you’ve had your phone for less than 30 days…
    We’ll exchange it free of charge, if we can identify a manufacturer fault. Please call us on 01773 522 309.
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    I’d like to cancel my contract

    You have up to 14 days after receiving your phone to cancel your EE Small Business agreement. Unfortunately, we can’t accept Plan.com cancellations. Please contact our customer services on 01773 522 309 to discuss your cancellation.
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    How do I return my phone?

    You have 14 days to return it, so long as:

    1. The phone is in a pristine condition;
    2. The original box and all accessories are returned undamaged;
    3. Any additional gift or promotional products are returned undamaged;
    4. You have removed any locks or passwords, and the phone is reset to factory settings.

    To arrange the return of your phone, please call us on 01773 522 309.

    Our Returns Terms can be found here: Terms and Conditions.