Our fantastic Black Friday deals are extremely popular, so we're even busier than usual helping customers and processing orders to get your new mobile to you as quickly as possible. With that in mind, our call queues are extremely busy right now, and we'd like to thank you in advance for your patience. Just so you know, the quickest way to get an update on your order is online.
We're updating and improving our systems, which means delivery on Sunday 8th December is unavailable. We're still delivering for free every other day this week, of course, including Saturday! Thanks for your understanding!
A1 Connect Limited ("We") are committed to protecting and respecting your privacy.
This policy and any other documents referred to in it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1.1 We may collect and process the following data about you:
1.1.1 Information that you provide by filling in forms on our site https://www.a1connect.co.uk (our site) or when speaking to our customer service or sales staff. This includes information provided at the time of making purchases from our site or requesting further services.
1.1.2 If you contact us, we may keep a record of that correspondence.
1.1.3 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
1.1.4 Details of transactions you carry out through our site and of the fulfilment of your orders.
1.1.5 Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
4.2 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
4.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5.1 We use information held about you in the following ways:
5.1 We use 5.1.1 To ensure that content from our site is presented in the most effective manner for you and for your computer;information held about you in the following ways:
5.1.1 To ensure that content from our site is presented in the most effective manner for you and for your computer;
5.1.2 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
5.1.3 To carry out our obligations arising from any contracts entered into between you and us;
5.1.4 To allow you to participate in interactive features of our service, when you choose to do so;
5.1.5 To notify you about changes to our service;
5.1.6 To carry out credit checks and checks to make sure you are who you say you are.
5.2 We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these.
5.3 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
5.4 If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
5.5 If you do not want us to use your data in the manner described in conditions 5.2, 5.3 and 5.4, or to pass your details on to third parties for marketing purposes, please let us know by emailing us at [email protected].
6.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
6.2 If, through us, you enter into a contract with a network provider in relation to your mobile phone we will disclose such of your personal information as is relevant to that contract to the network provider. The network provider may use this information to carry out credit checks and security checks as well as for other purposes. For details of how the network provider will use your personal information, please ask for details from your provider.
6.3 We will disclose your personal information to licensed credit reference agencies so that they can carry out credit checks and security checks on our behalf.
6.4 We may disclose your personal information to third parties:
6.4.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
7.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us at [email protected].
7.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.